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Warranty Policy

We provide Warranty on lithium ion and Life04 Battery Packs of 12 to 72volt Range. We also provide warranty on some specific Chargers. Warranty details mention in the product description box.

 

Details of warranty-

  • We have mentioned the warranty period details over product description page. Buyer can check the details of warranty on specific product description box. If any warranty period not mention, then product is not in any warranty.

  • Invoice copy and warranty card is complusory for warranty claim. Without this warranty claim will not accepted. If customer did not receive any of this two during purchase or delivery then it is customer responsibility to collect it from our store or inform us within 24hrs to us on whats APP number.

  • In case of warranty claim Buyer have to courier us the Item at his own cost. When item is repaired buyer need to pay the courier charge to deliver the item back.

  • Warranty void if found in physical damage, tear, water damage, Connector cut alter and misused.

  • If Customer use lead acid charger or any wrong specification charger in our lithium battery and for that battery damage or blast, we do not provide any warranty claim or take any responsibility. Buyer need to use proper Lithium battery charger (Purchase from us) or certified lithium charger.

  • Due to improper connections, open electrical joints, wrong charger , wrong connection if battery blast or battery damage, we do not provide warranty in that case. 

  • DOD - Deapth Of Discharge - Battery capacity will degreade according to its Life cycle and usage. In Case of Low Backup or mileage issue warranty claim only be accpted if battery DOD rate is lower then the above chart. For example 30ah battery can degrade to 25.5AH at the end of 1st year.If battery capacity falles below that level it consider to be damage and need to repair. 

  • Months  -  DOD rates

  • 1st year  - 85%

  • 2nd year - 75%

  • 3rd year  - 65%

  • Service Warranty - If you battery damage in service warranty you get free servicing. No cost required for service. But if any parts need to replace, that cost need to bear by customer.

  • We mention Items serial no above it. That label should not damage anyhow.

  • To repair any warranty claim we need specific times. Can be varry from 1 week to 4 weeks depending upon the problem.

Warranty Claim Form

For any Query You have to WhatsAPP us at +91 6291875356

Once you fill up the form, our team will contact you. We try our best to solve the problem over call or video meeting. If not possible you have to courier the battery , charger to this below mentioned address. Also share us the courier slip and package photos on our WhatsAPP number.

Address for Courier back - 

Company- Myinnovation
Contact Person- Sayan Dalal
Address - 437No Dumdum Park,
Near Indane gas Godown
Kolkata -700055, 
West Bengal
INDIA

Contact No -
+91 6291875356

DIsclaimer - Do Not Courier any battery Or Charger Without Informing Us. If Do so We don't take any responsibility of your parcel and items.

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